| ValuPlex
cooperates fully with any and all law enforcement
agencies. Any and all illegal uses of ValuPlex's
services is strictly prohibited and we will cooperate
100% with any law enforcement, criminal investigation,
and any judicial proceedings. We will without hesitation
turn over any logs, any personal information, and
any other data we may have collected to further
such an investigation. Any illegal activites will
subject your account to an immediate termination
of service.
Fees
and Rates may be changed at any time. ValuPlex
will do all we can to never modify an existing
account with our service, however we reserve the
right to modify existing rate structures or account
allowances.
ValuPlex
can not and does not offer an "uptime"
guarantee. Additionally we cannot be held responsible
for any damages cause by any downtime or failures
in service, regardless of the reason for that
failure. ValuPlex will do everything in our power
to prevent and shorten any such problems but no
guarantees are given implied or otherwise.
Support
is provided 24 x 7 to our subscribers (except
for a few major holidays). We limit our technical
support to our area of expertise. The following
are our guidelines when providing support: ValuPlex
provides support related to your virtual site
physically functioning. ValuPlex does not offer
tech support for application specific issues such
as cgi programming, html or any other such issue.
Bandwidth
overages on any ValuPlex plan is $1.50 per
gig per month. You can always choose to add another
account, but this must be done so at your own
will, we will not contact you to do this.
Disk
space overusage means it is either time to
add more allowances to your account, or if you
simply need some more space but no bandwidth,
you can add disk space to your account for $2
per 50 megs of space.
Spam
is not tolerated by ValuPlex. We cancel an account
at the first hint of spam being sent from our
server, or spam being used to promote your website,
even if not sent from our system. If the incident
is severe, a service charge of as much as $5 per
message sent may be levied to pay for our time
and effort in dealing with the resulting problems
caused by a spam surge. If you spam or if you
use spammers to promote your website, we do not
want your business.
We
actively use Spamcop.net and the ORDB.org block
lists to help curb spam. Please be aware there
is a small chance that these spam filters COULD
block legitimate incoming email. In our experience,
these two lists are both VERY accurate and there
is rarely "good" email thrown out with
the bad but it CAN happen. YOU HAVE BEEN WARNED,
and ValuPlex will not be held responsible for
damages any lost email may cause, you are being
told upfront this is in place. Though the chance
is small, it does exist so this is clear warning
that it is in place.
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